Our Pre-School operates in accordance with the policies and procedures of Rise Multi Academy Trust.

Parents and carers can access our key Pre-School policies below:

Parents and carers can access our key Pre-School policies below:

• Pre-School Admissions Policy – 
• Pre-School Charging and Remissions Policy – 
• Complaints Policy – Rise MAT Policies
• Safeguarding and Child Protection Policy 
• Privacy Notice – Rise MAT Policies
• Trust Data Protection/Data Use Information – Rise MAT Policies

A printed copy of any policy can be requested from the school office.

If you require a policy in an alternative format, please contact us.

Complaints Procedure

We are committed to providing high-quality early education and care for every child.

We welcome feedback from parents and carers and encourage families to raise any concerns with us as soon as possible so that we can work together to resolve them.

If you have a concern

In the first instance, please speak to:

Room Leader 

They will listen to your concern and work with you to try to resolve the matter informally.

If your concern cannot be resolved informally, you can make a formal complaint in accordance with the Rise Multi Academy Trust Complaints Policy.

Complaints Policy: Rise MAT Policies

The policy explains how complaints are considered, who will deal with them and the stages of the complaints process.

Data Protection and Privacy

We collect and use information about children and families to enable us to provide education and care, meet our legal responsibilities and administer funded childcare.

We take the privacy and security of children’s and families’ information seriously.

Our Pre-School operates under the data protection arrangements and policies of Rise Multi Academy Trust.

Our Pupil Data Privacy Notice explains:

• what information we collect;
• why we collect it;
• how we use it;
• who we may share information with;
• how long information is retained; and
• the rights parents and carers have in relation to their personal information.

Further information about the Trust’s approach to data protection and privacy can be found here:

Rise Multi Academy Trust – Data Protection/Privacy: Rise MAT Policies

If you would like a printed copy of the Privacy Notice, please contact the school office.